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FAQ

What is the water temperature?

Currents, winds, and depth all vary constantly but year round water temperatures for snorkeling are nothing to worry about. Water temperatures in Grand Cayman range between the high 70´s Fahrenheit in the winter months, to mid to high 80´s Fahrenheit in the summer and fall months.

Winter – November to April

Summer – May to October

If Carnival Cruise says we arrive at 8:00AM, is that ship time or local time?

It depends on what time of the year you are arriving, and from which port your cruise ship departs from. Royal Caribbean and Carnival Cruise Lines are typically 1 hour ahead of Grand Cayman Time. However, if you are unsure of your Cruise Ship’s time schedule, please contact us for assistance.

My group of 6 will be arriving in Grand Cayman and we would like to hire a van and driver for a few hours. Is this something you can provide?

Absolutely. We offer customized transportation to suit your needs. Please email us with your information on the date of arrival, your cruise ship, the number of people in your group, what type of transportation you need, and destinations you would like to visit so we can check for availability and get back to you with a price quote.

Can the remaining balance be paid by card?

Yes, the remaining balance is due on your day of arrival when you check in at the Discount Excursions Kiosk by either card or cash. There is a 5% fee applied to any credit card payments in Grand Cayman.

Ex: if your remaining balance is $99.20 US, the 5% fee would be an extra $4.96 US.

Do you have any excursions that can take you to a couple of different places on the island, as well as the turtle farm?

The Turtle Farm is normally a tour on its own as you will spend more time at the Turtle Farm. You can also get free access to the Dolphin Park and the Tortuga Rum Cake Shop (both right across from the Turtle Farm) on this tour. The Turtle Farm Tour also offers Seven Mile Beach as the last stop should you wish to stay there after your tour and get one of the public buses back to the Port ($5 US per person). We also offer some combo tours that include a stop at the Turtle Farm and other places on the island such as the Stingray City & Turtle Farm Combo, and the Turtle Farm & Hell Combo.

Are you placed with a group in a van or bus? If so, how many people?

Yes, for most excursions, it is a public group ranging from 6-15 people. This all depends on how many people are booked for a specific tour. Most of the time, we have small groups placed in very comfortable buses with AC

How long does it take to climb the falls at Dunn's River Falls?

The climbing with several stops is about 1 to 1.5 hours long.

Are there any dangerous animals in the forest or in the river?

Absolutely not. Jamaica has a unique Eco-system with little to none dangerous animals, the forest and swimming in the river is absolutely safe.

What is the maximum number of people for the White River Rafting?

The maximum per boat depends on guest size and weight. There is a maximum of 40 guests per departure.

How long does it take to climb the falls at Dunn's River Falls?

The climbing with several stops is about 1 to 1.5 hours long.

What is the maximum number of people for Kayaking?

There is a maximum of 16 guests per departure.

What is the rapid rating for the river on the River Kayaking & Private Beach Excursion?

The excursion takes you through Class 1 and 2 rapids but is safe and fun for everyone.

Can we ride double on the Horseback Ride?

No, only one person per horse with a maximum guest weight limit of 250lbs.

Will we really be able to ride the horses in the ocean and ride while they swim?

Yes you will!

How is Bengal Falls compared to Dunn's River Falls?

Bengal River Falls are smaller, not overcrowded like Dunn's River but the same level of fun!

Can my husband and I bring our child on the raft with us?

There is a maximum of only 2 people (whether child or adult) per raft so a family of 3 would be on 2 rafts.

How difficult is it to climb the Falls - I have small children?

Footing can be tricky, sturdy footwear is suggested – you will need to gauge your own child's ability.

Are US dollars accepted in the stores?

Yes, you may use US dollars in all locations.

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