Client Information Sent Through our Website
Discount Excursions Ltd – will not be held responsible for any wrong omissions stated by reserved party (Purchaser), we assume no responsibility for incorrect dates, times, e-mail addresses, or any other incorrect information provided to us by reserving party (Purchaser). Excursions are reserved as is on the date and times requested by users of our website. Replies or Confirmations not received are due to incorrect e-mail addresse(s) placed on our Reservation Forms by the Purchaser.
Booking Form Submissions and Confirmed Reservations sent to our Reservation Department contain vital information regarding your arrival into Port. Information sent to us by clients is checked for accuracy but cannot be guaranteed due to the sheer volume of daily requests, averaging over 100 requests daily it is difficult to guarantee that we will catch all form submittal mistakes. All Ships have differential arrival/departure times, with over 20 Ships visiting weekly it is imperative clients send us correct arrival information, we then do our job and match the correct excursion for your times in Port. Grand Cayman does not recognize daylight savings. As such, ships are usually one hour ahead or behind local time from March to November each year. Contact us if you are unsure of your ship’s time
Please return to our website and resubmit request/confirmation(s) in case of no response to submitted request(s).
Spam is becoming a frustrating part of everyday life. Many E-mail clients have instituted a spam blocking agent, which in all purposes should work to your benefit. However, sometimes legitimate emails are blocked. If you have not heard from us within 24 hours rest assured the above happened, either your e-mail agent stopped our message, or you provided a wrong e-mail address.
In order to receive your answer please e-mail us directly at firstname.lastname@example.org or contact us directly by phone on 345-323-0193. Or resubmit the form with correct e-mail information, any of the 3 solutions will work.
You might also want to check your Junk Mail box.
Discount Excursions Ltd does not pass on any of our clientâs information to any third party and holds it in the highest regard of the clients privacy.
Injury, Loss of Personal Items and Tardiness
Discount Excursions Ltd will not be held responsible for injuries, death, loss of personal effects, or late arrival of the Purchaser to the pre-reserved excursion(s).
Most of our Excursions are somewhat physical and unfortunately life itself carries along a certain amount of risk (crossing the street, driving your car, etc) Our tours are no different. Some excursions will take you over water, in water, some will take you on a horse and some will have you drive your own car.
Lost or stolen items are not the responisbility of Discount Excursions so be sure to leave all of your precious valuables on the ship.
Rule of thumb:
All excursions are organized with enough time to reach your cruise terminal for departure. If allowing enough time is not a possibility due to your ship arrival/departure time we will not reserve your excursion.
We understand on rare occasions tendering is a problem making everyone reserved on your excursion late, we are prepared for that, but do not sleep in and expect others to wait for you, that will not happen.
All directions for your specific meeting/times will be found in your e-mail confirmation which is received following a 20% Excursion Deposit Placement. Please make sure to read this information prior to your excursion date to assist you in planning your day in port. Please contact us if you have any questions.
Excursion Reservation Requests
Booking requests sent from Website users to Discount Excursions Ltd do not constitute a booked reservation. Following a booking request sent from user, Discount Excursions Ltd will e-mail a secure/encrypted availability report to the email provided by user and a link to a Secure Page in order to place a confirmed reservation (reservation deposit). Receipt of this deposit confirms the reservation of the excursion.
The availability request is not a reservation, it is a method used in order to make clients aware that the excursion is available as well as to ensure clients do not attempt to reserve an already sold out excursion.
Availability is transmitted as current availability, Discount Excursions Ltd will not be held responsible if the requested excursion is no longer available by the time a Credit Card Deposit is received to secure the reservation. A valid major credit card will be needed to confirm any reservation on our reservation system.
When an availability check shows the excursion currently available please keep in mind that the excursion is available at the time of response, it does not mean in any way that the excursion is available two months later or at any other later date. All availability is current availability and does not reflect next month, next week, or later that day.
All reservations are conducted on a first come, first served basis. Once the excursion is full there is absolutely nothing we can do, so be sure to reserve it as soon as you can.
Deposits and Reservation Emails
Once a completed credit card booking form is received for the excursion, excursion deposits will be processed to reserve/guarantee places on the requested excursion. E-mail confirmations for the selected excursion will be sent to purchaser(s) by Discount Excursions Ltd within 2 business days.
Confirmation emails will state: Type of excursion reserved, clientâs invoice transaction number, directions to our Discount Excursions Ltd kiosk on the cruise port, excursion or relevant excursion information. A payment receipt will also be attached confirming deposit placed for the excursion, outstanding balance due on arrival and the clientâs name, email address and phone number. This payment receipt must be printed off and presented to the Discount Excursions Ltd kiosk upon clientâs arrival.
Canceling an Excursion
Cancellations are honored 1 week prior (7 business days) to your reserved excursion in order to receive a refund of your deposit. Deposits are non-refundable unless your ship cancels its port call or the tour provider cancels due to inclement weather. Cancellations with 1 week or more notice must be submitted in writing by replying to the original E-Mail confirmation sent to reserved party e-mail address. If cancellations are not received 1 week or more prior to the reserved excursion the full charge for the excursion will be charged on the âPurchaserâ credit card. Cancellations due to âillnessâ at time of excursion require a certified medical certificate from your Shipâs doctor which can be scanned to our office or presented at time of excursion by participating group members.
Clients may cancel their excursion 1 week or further from the date they had reserved without additional charges. Cancellations due to illness at time of excursion require a certified medical certificate from your Shipâs doctor which can be scanned to our office or presented at time of excursion by participating group members in ordered to deviate from being charged full excursion costs, deposits are non-refundable.
No-shows for the reserved excursion will be charged for the full amount of the balance owed.
Tentative Reservations ARE NOT ACCEPTED BY OUR COMPANY. Deposits must be submitted to confirm that you will check in with us for the tour. If you are not certain you would like to reserve the excursion please do not submit your reservation. (Please understand that all excursions sell out and may not be available upon your return to our Website)
All transport and additional charges are included in our first time price quote. There are no hidden or surprise costs when booking an excursion with Discount Excursions Ltd.
All reservations placed on our offered excursions block available spaces from other participants also wishing to book the same excursion. (A family of 4 will block 4 seats). So again, if you are not certain you would like to reserve the excursion please do not submit your reservation. We take particular care in total reserved number of passengers in each excursion in order to offer a relaxing, un-crowded environment. So, once our maximum allowed number of passengers is reserved reservations are closed for the particular date/excursion.
We do understand that a small number of passengers have a change in plans and sometimes move their Cruise dates or itineraries, deposits do not disappear and are kept as credit for up to one year from deposit placement date to be used as excursion deposits in any of our serviced Ports.
Excursion Refund Information
Deposits are fully refunded if a ship cancels its port of call for any reason, or if the excursion Operator cancels due to inclement weather. Deposits are non-refundable for the exception of the two reasons listed above or given 1 week notice of cancellation. Cruise Liners Excursions cancellations do not reflect our operational capabilities, if your Cruise Liner has cancelled their excursion it will not mean that our excursion of the same type is cancelled. Please call the number provided in your reservation E-mail in order to confirm a cancellation, or visit our Kiosk on the cruise port when you arrive. Refunds will not be honored for any reason once excursions have commenced.
If your Excursion was cancelled by the Operator due to inclement weather or your Ship did not Call Port your Reservation Deposit will be refunded in full. The deposit refund is obtained by replying to the Original Reservation E-mail received for the Excursion. Refunds will not be issued without a reply to the original Reservation E-mail. The credit Card used for reserved excursion(s) deposit must be valid at time of refund, refunds will not be processed if the Credit Card used for the initial deposit is expired or invalid at time of refund.
Refunds are issued to all passengers who were cancelled due to inclement weather cancellations or Ships not calling Port.
You will need to reply back to the e-mail reservation you had received for the excursion in order to obtain a refund. Your reservation E-mail contains all relative reservation information we need in order to issue your refund, without that information refunds are painstakingly difficult to issue, so please help us out.
No refunds (nor credits) of any kind will be issued by Discount Excursions Ltd (Cayman) once a tour has commenced.
The balance owed at time of excursion is shown on every reservation issued by Discount Excursions Ltd, the balance must be paid at time of excursion at our Discount Excursions Kiosk on the port or to associated Guide. In the case of a group reservation the total Balance must be paid in one lump sum, separate âper person paymentsâ are not accepted.
THE BALANCE OF YOUR RESERVED TOUR IS CLEARLY SHOWN ON YOUR E-MAIL RESERVATION ON THE ATTACHED PAYMENT RECEIPT. THE PAYMENT RECEIPT MUST BE PRINTED AND SHOWN AT TIME OF TOUR. YOUR PAYMENT RECEIPT IS YOUR TICKET FOR THE RESERVED TOUR. IT IS THE RESERVED CLIENT’S RESPONSIBILITY TO PAY THE BALANCE AS SHOWN ON THE PAYMENT RECEIPT. DISCOUNT EXCURSIONS LTD WILL NOT BE RESPONSIBLE FOR BALANCE OVERPAYMENT OR UNDERPAYMENT.
A $50 usd administrative fee will be charged on your credit card for any chargeback of your excursion deposit when ruled in favor of our Company by your issuing Bank. If you dispute the deposit charge due to the charge not recognized a $50 usd administrative fee will be charged on your credit card. Your deposit will be noted on your credit card statement under DISCOUNT EXCURSIONS LTD. Administrative fees may be charged to a limit of $100 usd in administrative fees per disputed charge.
Cancelled Excursion Information
Please note: Cancellations of Excursions due to inclement weather are unfortunately sometimes inevitable. In case of apparent inclement weather and your Ship is able to come into Port please proceed to the meeting point for your excursion at the Port. Our Guide will announce if the pre-reserved excursion has to be cancelled. Please contact us for a full refund of pre-paid deposit to your Credit Card.
In case of an early arrival or late arrival of your Ship, reserved passengers must make their way to the Discount Excursions Kiosk or associated Guide on the port.
If your Ship changes itineraries (please understand the rarity of this event) please contact us and we will do our best to help.
Most changes happen mid cruise, our Live Customer Care line is available 8am to 6pm Central Monday to Friday and 9am to 3pm Saturday. Please let us know about your changed arrival date and we will do our best to re-organize the excursion for your new arrival date or Port.
If your Ship comes in earlier than expected or later than expected please make your way to the Discount Excursions Kiosk for the excursion, you will have a 99% chance that the excursion has already been modified to comply with your changed times.